SHIPPING POLICY

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email, provided your order was made before 12pm (EST, Miami). You will receive a second email with your tracking information once your order has been processed by our warehouse.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has been processed by our warehouse, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow 24 hours from the time you receive the tracking number for the shipping carrier to show movement on the parcel. If there is no movement after 24 hours of receiving the tracking number, and the tracking status shows “pending” please contact us so we can look into it for you.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Returns, and exchanges

Please inspect your order upon reception and contact us immediately at [email protected] in the event that your order arrives damaged in any way. Please email ensure your email includes all of the following information:

1. Your Shopify Order Number
2. Full Name from order
3. Photos of the Damaged Product
4. Photos of the packaging the product arrived in

Without all of the above, we will not be able to help. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns & Exchanges for Digital Programs - must be requested within 14 days of purchase.

Returns & Exchanges for physical products - must be requested within 30 days of purchase & we will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

• To be eligible for a return, your item must be in the same brand new condition that you received it, unworn or unused, with tags, and in its original packaging.
• Returned items will be inspected upon receipt & must have no visible signs of wear or use.
• If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.
• If product is being returned at no fault to The Corrective Protocol or shipper, customer will be responsible for any return shipping charges + $10.00 restocking fee & any replacement product shipping charges.
• The eligible refund amount will be calculated based on the price of the products being returned minus any return shipping costs and restocking fees.
• Initial Shipping costs are non-refundable in the case of returns.

If you have any further questions, please don’t hesitate to contact us at [email protected]

International Shipping
All products are shipped from our warehouse in the United States. International orders will be subject to additional duties and taxes. By placing an order for international delivery, you agree to comply with all laws and regulations of the destination country and to pay for any customs duties or taxes that may be assessed on your order, including any import duties, levies, taxes, or other costs and expenses associated with importing products you purchase.

In the event that you refuse to pay the customs duties or taxes on your order, your order may be forfeited unless you arrange and pay for returning the product back to us. We will not be able to issue a refund for your purchase until we receive the package and confirm that it is in its original condition. No refunds will be offered for orders that are forfeited or otherwise abandoned, damaged, unsellable or unrecoverable.

We cannot predict or control the amount of customs duties and taxes that may be assessed on your order. These fees are determined by the customs agency of your country. If you have any questions about these costs, please contact your local customs agency for more information. The Corrective Protocol will not be held responsible for any possible delays, costs, duties, and/or taxes that may be applied by customs authorities in the country where delivery is made.